Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Exceptions / non-returnable items

Custom and/or Personalised products (such as special orders or personalized items), can not be accepted for return. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we also cannot accept returns on sale items or gift cards.

To start a return, of for any any return related questions feel free to contact us at sales@wiltsworkshop.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wiltsworkshop.co.uk.